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Shipping & Returns

Shipping Policy

We offer nationwide shipping on all our products. Shipping costs will be calculated and displayed at checkout. Orders are typically processed within 1-2 business days, and shipping times vary depending on the destination. Please allow 3-7 business days for delivery within South Africa. Delivery times may be longer during peak holiday periods or due to unforeseen circumstances such as natural disasters.

We make every effort to ensure that your order is delivered to you in a timely manner and in good condition. However, please note that we cannot be held responsible for any delay or damage caused by the shipping carrier. If your order arrives damaged or with missing items, please contact us within 48 hours of delivery so that we can investigate and make the necessary arrangements.

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Some of our items might be in stock at our Cape town warehouse, in the event that this is the case, these items might take longer than expected to arrive. 
In the event that you order an item that is out of stock, we will issue a full refund within 3 working days. 

Return & Exchange Policy

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. You may return your items within 30 days of the purchase date for a full refund or exchange. All items must be in their original condition with tags and packaging intact or any documentation included in the packaging. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item was received damaged or defective.

To initiate a return, please contact our customer service team at [insert email address or phone number]. We will provide you with instructions on how to return your items and process your refund or exchange as quickly as possible.

Please note that certain items may not be eligible for return, such as personalized or custom-made items. We reserve the right to refuse any return that does not meet our return policy requirements.

Thank you for shopping with us, and please don't hesitate to contact us with any questions or concerns!

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